Frequently Asked Questions (FAQs)

1. How long does it take to receive my container home?

Processing timelines vary based on the unit type and configuration.

  • Standard units typically require 5–12 business days for preparation or fabrication.
  • Once dispatched, delivery generally takes 3–7 business days, depending on destination and site access.

Custom configurations or multi-unit orders may require additional time. A confirmed timeline is provided after order approval and payment verification.

2. Do I need a building permit to install a prefab container home?

In most jurisdictions, yes.

Permit and zoning requirements vary by city, county, and state. While we can provide technical specifications and supporting documentation, final permit approval is determined by your local authority. We strongly recommend confirming local requirements before placing an order.

3. What is included in the price at checkout or on a quote?

Your total price includes:

  • The selected unit (standard or approved customization)
  • Basic processing and preparation
  • Delivery costs calculated based on location and unit size
  • Applicable sales tax, unless a valid exemption is provided

There are no hidden fees. Any optional upgrades or changes are quoted and approved separately before processing.

4. What payment methods do you accept?

We currently accept the following payment methods:

  • Bank wire transfer
  • Credit or debit card (availability subject to processor limits)
  • Certified cheque from U.S.-based financial institutions

Orders proceed only after payment has been fully verified.

5. Can I return my unit if I change my mind?

Due to the made-to-order nature of prefab and modular units, returns are not permitted once processing or fabrication has begun.

Cancellations may be considered only before preparation starts and are subject to administrative fees. Full details are outlined in our Returns and Refunds Policy.

6. Are your container homes customizable?

Yes. Customization options may include:

  • Interior layout adjustments
  • Doors and window configurations
  • Insulation upgrades
  • Electrical or plumbing preparation

All customization requests must be finalized and approved before fabrication begins.

7. Is delivery available nationwide?

Yes. We coordinate delivery throughout the United States, including rural and remote locations, subject to site accessibility.

Our logistics team will review access conditions in advance and advise on any special requirements.

8. What happens if my site is not ready at delivery?

If the delivery site is inaccessible or unprepared at the scheduled time:

  • Delivery may be delayed or redirected to temporary storage

  • Additional charges such as re-delivery or standby fees may apply

Clients are responsible for ensuring the site is accessible, permitted, and ready before delivery.

9. What warranty is included with my unit?

Each unit includes a limited warranty covering:

  • Structural frame: up to 5 years
  • Roof panels and seals: up to 2 years
  • Factory-installed doors, windows, and basic systems: up to 1 year

Warranty terms, exclusions, and claim procedures are detailed in our Warranty Policy.

10. Can I purchase multiple units in one order?

Yes. We support bulk and multi-unit purchases, including phased delivery options.

Developers, businesses, and institutional buyers may request custom quotes and logistics planning.

11. Do you offer financing?

We do not provide in-house financing.

Many clients choose to work with third-party lenders or financial institutions. We can supply invoices, specifications, and supporting documentation upon request.

12. Who should I contact after placing an order?

After order confirmation, a dedicated coordinator will be assigned to your project.

For general inquiries, you may also contact:

sales@24prefab.com
+1 (669) 312-2948
Monday–Friday, 7:00 AM – 6:00 PM (PST)