Clear, Fair, and Industry-Appropriate
Prefabricated container homes and modular structures are high-value products that are often built, configured, or prepared specifically for each order. Because of this, our returns and refunds policy reflects the practical realities of fabrication, logistics, and material commitment, while remaining transparent and fair to our customers.
We encourage all customers to review specifications, site requirements, and local permitting needs carefully before placing an order.
Return Eligibility
Due to the customized and made-to-order nature of our products, returns are accepted only in limited circumstances.
A return or corrective action may be approved only if one of the following applies:
- Verified manufacturing or material defects present at delivery
- Structural damage caused during transit and confirmed by the carrier
- Incorrect unit delivered that does not match the written invoice or agreed specifications
Returns are not accepted for reasons including, but not limited to:
- Change of mind after order confirmation
- Zoning, permitting, or regulatory issues at the delivery location
- Site inaccessibility or unprepared foundations
- Client-side planning or budget changes
Once fabrication or preparation has begun, the unit cannot be resold or repurposed without significant loss.
Order Cancellation Policy
Cancellations are only possible before fabrication or preparation begins.
- Before fabrication starts:
A written cancellation request may be submitted. If approved, a refund will be issued minus a 10% administrative and scheduling fee, which covers processing, documentation, and reserved production capacity. - After fabrication or preparation begins:
Orders can no longer be cancelled. At this stage, materials are allocated and labor scheduling has commenced.
Customers are strongly advised to confirm site readiness, access, and permitting before placing an order.
Refund Processing
Approved refunds are issued to the original payment method used at checkout.
Typical refund timelines after approval are:
| Payment Method | Estimated Processing Time |
|---|---|
| Bank Wire Transfer | 5–10 business days |
| Credit or Debit Card | 7–12 business days (processor dependent) |
| Certified / Cashier’s Check | Up to 14 business days (after clearance) |
Refunds can only be issued to the original payer and account name. Processing times may vary depending on banking institutions and payment processors.
Delivery Refusals
Refusal of delivery due to customer-side issues does not qualify for a return or refund. This includes, but is not limited to:
- Inaccessible or unprepared delivery site
- Missing permits or zoning approvals
- Inadequate clearance for transport or offloading
In such cases, the customer may be responsible for additional costs such as storage, re-delivery, or on-site waiting time.
If a refusal is caused by confirmed freight damage or carrier error, we will initiate a formal claim with the carrier and work toward an appropriate resolution.
Warranty vs. Returns
Manufacturing defects or workmanship issues are addressed under our Warranty Policy, not through standard returns.
If your unit arrives with a verified defect (such as frame distortion, door malfunction, or structural integrity issues), we may, at our discretion:
- Arrange on-site repair through approved contractors, or
- Supply replacement parts where appropriate
Any issues must be reported within 48 hours of delivery, accompanied by clear photographs and written documentation.
Our Commitment to Transparency
Before payment is processed, customers receive detailed specifications, drawings (where applicable), and delivery expectations. This ensures all parties move forward with clear understanding and realistic expectations.
Our goal is to deliver quality products with clarity, not confusion.
Need Assistance?
If you have questions about return eligibility or need clarification before placing an order, our team is available to assist.
sales@24prefab.com
